Privacy Policy

1. Introduction

ACCESSIBILITY LIVING SOLUTIONS AUSTRALIA PTY LTD (ABN 50 668 436 771) trading as Find My SDA ("we", "our", "us") is committed to protecting your privacy and handling personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your information when you visit https://findmysda.com/ or interact with us.

2. Types of Information We Collect

We may collect personal and sensitive information including but not limited to:

Personal Information

• Full name
• Phone number
• Email address
• Residential address
• Guardian, family member or nominee details
• Landlord and investor details, including property details and photos
• Support coordinator and provider details, including organisation name, role and the regions you work in
• Account details, such as your sign-in email, for portal accounts we set up
• Your preferred contact method and communication preferences
• Suburbs or areas you ask us to send property alerts for
• Identification documents

Sensitive Information

• NDIS number
• SDA funding details
• Plan details and budgets
• Medical or disability-related information
• Support requirements
• Accommodation preferences

Sensitive information is collected only where reasonably necessary and with consent. Where participant information appears publicly on our matching pages, it is de-identified: no names, photos, exact addresses or diagnosis details are shown.

3. How We Collect Information

We collect information through:

• Website enquiry and contact forms
• The property listing form and Landlord Portal
• Support coordinator and provider account request forms
• Property alert and investor alert sign-ups
• Property applications and intake forms
• Phone calls and emails
• Our CRM and record-keeping systems
• Third-party referrals (SIL providers, support coordinators, NDIA)
• Analytics and cookies (see section 9)
• Cloud storage systems

You can browse the website without creating an account or telling us who you are. Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, though we may not be able to help with some requests without your details.

4. Purpose of Collection

We collect and use information to:

• Connect NDIS participants with SDA properties
• Provide SDA marketing and property management services
• Communicate with landlords and SIL providers
• Assess suitability and compatibility of participants
• Meet legal and NDIS compliance obligations
• Improve website performance and marketing
• Respond to enquiries
• Maintain business records

5. Disclosure of Information

We may disclose personal information to:

• SIL providers
• Support coordinators
• Plan managers
• NDIA
• Contractors and service providers
• Cloud storage and CRM providers
• Legal, regulatory or government authorities where required by law

We do not sell personal information.

6. Data Storage & Security

Information you submit through this website is stored in our secure database and file storage, hosted in Australia (Sydney). We take reasonable steps to protect information using:

• Encryption of information in transit
• Secure CRM and database systems with access controls
• Restricted staff access on a need-to-know basis
• Password-protected accounts and systems

While we take reasonable safeguards, no online transmission is 100% secure.

7. Overseas Disclosure

Some of the services that operate this website (such as website hosting, analytics and map or address search providers) may process limited data outside Australia. Where that happens, we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

8. Access and Correction

You may request access to or correction of your personal information by contacting us at:

📞 0400 839 046

✉️ support@findmysda.com

✉️ PO Box 3326, Norwood SA 5067

We will respond within a reasonable timeframe, usually within 30 days. There is no charge for making a request.

9. Cookies & Analytics

We use cookies and analytics tools (such as Google Analytics) to:

• Analyse website traffic
• Improve website performance
• Remember your preferences

Map and address search features on this website are provided by third parties and load content from their servers when you use them. You may disable cookies in your browser settings.

10. Direct Marketing

Where you register for property alerts or investor updates, we will send you the communications you asked for, and we may send related information about SDA properties and services. You can opt out at any time using the unsubscribe function or by contacting us.

11. Automated Tools and Matching

Our website uses software to help suggest possible matches between participants and properties, based on the location, accommodation preferences and property features provided to us. These are suggestions only. Decisions that significantly affect you, such as approving an account, listing a property or progressing a placement, are always made by our team, not solely by an automated system.

12. Data Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to delete or de-identify it.

13. Data Breaches

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

14. Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details in section 8 and we will investigate and respond. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website.